Return Policy

Thank you for shopping with OEM Car Parts USA. We strive to ensure that every part you receive meets your expectations. However, if you are not completely satisfied with your purchase due to damaged or missing items, our return policy provides a straightforward process for returns and refunds. Please review the details below.

Returns

To be eligible for a return, please ensure the following:

• Return Window: You must return the product within 14 calendar days from the date of purchase.
• Condition: The product must be in its original condition, undamaged, and in the same packaging as received. Returns are only accepted if the items are defective, damaged, or missing.

Please note that all sales are final, and we do not accept returns or exchanges for items that are not defective or damaged.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at info@oemcarpartsus.com or call +1 (934) 201-2903 to obtain a Return Address.

2. Prepare Your Return: Securely package the item in its original packaging and include your proof of purchase (Order Invoice).

3. Return Authorization: Upon receiving the return address, send the item back to us. Please note that if the return is not due to an error on our part, you will be responsible for the return shipping costs.

4. Inspection: Once we receive your return, our team will inspect the product to ensure it meets our return criteria.

Refunds

• Processing Time: After we receive and inspect your returned item, please allow up to 14 days for us to process your return or exchange.
• Credit Card Statements: Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

You will receive an email notification once your return has been processed.

Exceptions

Certain items are non-returnable or non-exchangeable, including:

• Perishable items
• Intimate items
• Gift cards
• Custom or special-order items
• Digital products

For defective or damaged products, please contact us to arrange for a refund or exchange.

Questions

If you have any questions about our return policy or need assistance with a return, please reach out to our Support Center:

• Email: info@oemcarpartsus.com
• Phone: +1 (934) 201-2903

We are here to help and ensure your satisfaction with your purchase from OEM Car Parts USA.

Shipping Methods

At OEM Car Parts USA, we are committed to ensuring that your orders reach you quickly and safely. To provide you with reliable delivery options, we use trusted carriers including UPS, USPS, and FedEx.

Shipping Times

• Standard Shipping: Most orders are processed and shipped within 1-2 business days. Delivery times vary based on your location, but you can generally expect to receive your order within 3-7 business days after it has been shipped.

• Expedited Shipping: If you need your parts faster, we offer expedited shipping options. Depending on your choice, delivery times can range from 1-3 business days. Expedited shipping rates will be calculated at checkout.

Shipping Costs

• Standard Shipping: Enjoy free standard shipping on all orders within the United States. We believe in providing value to our customers without additional shipping costs.

• Expedited Shipping: The cost for expedited shipping will be calculated based on the weight of your order and your delivery location. You will be able to review the shipping cost before finalizing your purchase.

Order Processing

• Order Confirmation: After placing your order, you will receive a confirmation email with your order details and tracking number.

• Tracking Your Order: Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment through UPS, USPS, or FedEx. You can use this information to monitor your order’s progress until it arrives.

Shipping Restrictions

• Delivery Locations: We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.

• P.O. Box Addresses: For security reasons, we recommend providing a physical address for delivery. While we can ship to P.O. Box addresses, please note that some shipping carriers may have limitations or additional processing times.

Missing or Damaged Orders

If your order is missing or arrives damaged, please contact our customer service team at info@oemcarpartsus.com or call us at +1 (934) 201-2903 within 5 business days of receiving your shipment. We will work promptly to resolve any issues and ensure your satisfaction.

Contact Us

For any questions or further assistance regarding shipping, please don’t hesitate to reach out to us:

• Email: info@oemcarpartsus.com
• Phone: +1 (934) 201-2903

We are here to ensure a smooth and enjoyable shopping experience. Thank you for choosing OEM Car Parts USA!